Engagement Hub

Coordinate intelligence and action

Engagement Hub is part of Cotiviti's
Engagement portfolio.

Engagement Hub

Top priorities for health plans revolve around improved quality, better cost management, incremental revenue generation, and a better consumer experience. All of these rely on premium member engagement—when members engage, everyone wins. It improves their health and satisfaction, as well as your quality ratings and profitability. But many health plans aren’t sure where to start or take a one-size-fits-all approach.


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Risk adjustment and quality teams often work with the same members and providers in silos, using separate lists, programs, and timelines. The result can be duplicate efforts, competing outreach, and limited visibility into the impacts of different interventions.


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Engagement Hub is an actionable intelligence layer that helps health plans gain a comprehensive view of risk and quality needs, coordinating action from a single prioritized view of member opportunities to measure impact on outcomes.

Use Engagement Hub to connect existing analytics, workflows, and investments to coordinate action across programs. Bringing risk and quality data together at the member level, teams can identify overlapping opportunities, coordinate action, and measure results across programs. Integrating these data streams helps healthcare organizations reduce duplicate efforts, avoidable costs, and abrasion while improving provider and member engagement and supporting gap closure.

Engagement Hub benefits

Connect risk and quality intelligence with coordinated action to help surface potential gaps more effectively. This empowers health plans to:

    • View risk, quality, and Star Ratings opportunities at the member level to uncover potential needs.
    • Identify overlapping opportunities to prioritize actions likely to drive the most value.
    • Use prioritized worklists to launch coordinated, data-driven interventions.
    • Close the loop on outcomes, connecting actions with their impact on program results.
    • Reduce duplicate efforts and create a more satisfying experience for members and providers.

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