Cotiviti Client Pledge

Above all, we pledge to deliver value with integrity.

At Cotiviti, we pledge to drive exceptional value for you, our clients, through the depth of our insights, our comprehensive portfolio of healthcare solutions, and our 25+ years of experience optimizing the results we deliver. We pledge to unlock opportunities to enhance your financial performance, reduce inefficiency, support the delivery of quality healthcare for your members, and engage consumers to drive meaningful action to improve their health. Above all, we pledge to deliver value with integrity.

To improve our clients’ performance, we pledge to:  

1. Be Active Listeners: Actively engage with you to fully comprehend your unique needs. Cotiviti strives to create solutions that are configurable to your specific regulatory and performance requirements. We use interviews, survey analysis, and direct feedback to improve our solution design and ensure your success. We strive to provide solutions that assist you in managing relationships with your members, providers and partners.

2. Be Your Partner: Understand, collaborate, and advocate for your success. We seek to understand each client’s point of view and the issues they face to provide the most valuable and appropriate solutions. We have regular client check-ins to maintain a conversation around your business needs, goals, and timelines.

3. Be Transparent: Operate with principles and integrity. Cotiviti puts our values into practice, responding to your requests in a thoughtful and timely fashion while maintaining high standards for the accuracy of results and the security of your data. We take responsibility for your success, identifying both potential barriers and opportunities for improvement.

4. Be Regulatory Compliance Guides: Simplify the management of ever-changing guidelines. Whether in payment integrity, HEDIS®measures and submissions, risk adjustment services or support of value-based initiatives, Cotiviti’s expertise helps you manage each member’s clinical and financial risks and optimize financial and clinical performance.

5. Be Problem Solvers: Retain and develop dedicated and committed staff who are available when you need them. Cotiviti’s diverse staff is proud and passionate about our work. We strive to constantly improve and grow to better serve our clients. Whether through our client support portals, or directly with our teams, Cotiviti offers multiple points of access for support assistance.

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).