CMS RAC Provider Resources

Alerts and News

Now that the active audit period is complete, Cotiviti Provider Service Representatives will be available Monday through Friday from 9:00am through 5:00pm Eastern Standard Time.  Any voicemail messages or emails to RACInfo@Cotiviti.com will continue to be handled within 1 business day or less.


Connolly iHealth Technologies Changes Name to Cotiviti


How to

Use the Provider PortalLogging in & navigation


Submit DocumentationMethods & formatting requirements


Submit a Discussion RequestFillable Discussion Request Form


Update Your Contact Information - Individual ProviderAddress, fax, email, contact of record


Update Your Contact Information - Multi-ProviderAddress, fax, email, contact of record

This spreadsheet can be opened using Microsoft Excel or Open Office.  For a free download of Open Office Click Here


Knowledge Base

Approved Issues All CMS-approved reviews by type & state


RAC Frequently Asked QuestionsThorough answers to quick questions


Sample ADR Additional Documentation Request from Cotiviti Healthcare


PIP Frequently Asked QuestionsFor Periodic Interim Payment providers


Additional Information

CMS Manuals
Council for Medicare Integrity
Medicare Coverage Database
Medicare FAQ
Recovery Audit Program Overview

Cotiviti.com Accessibility and Compliance with Section 508

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For more information about the availability of auxiliary aids and services, please visit: https://www.medicare.gov/about-us/accessibility/accessibility-aids.html