The life insurance industry relies heavily on the approval and underwriting of strong policies that are both profitable and long term. The ability to quickly gather accurate attending physician statements (APS) is crucial in closing policies.
Cotiviti has a patented medical record retrieval process that is flexible enough for everyone to quickly order, track, retrieve, and view digitized APS files through a secure online account. We service all stakeholders in the life insurance industry, including carriers, broker general agents (BGAs), and independent agents.
Whether plaintiff or defense, law firms must continually balance aggressive litigation with the massive work behind discovery and case management. Medical record retrieval alone can be costly and daunting, yet these records can be the most important documents needed for strong cases.
Cotiviti has a patented medical retrieval system and a streamlined process designed to simplify the retrieval of records and eliminate the burden for law firms. Our solution allows an otherwise non-billable expense to become billable, and it is flexible enough for any legal professional to quickly order, track, retrieve, and view digitized medical records.
A dedicated and experienced team is at the heart of Cotiviti Life and Legal. Each retrieval agent receives thorough training on our retrieval management software, provider relations, and chart retrieval best practices. All retrieval agents are also required to participate in ongoing training and certification. For example, agents are HIPAA-certified and re-certified annually.
Our systems facilitate every process needed for the successful retrieval, storage, and exchange of medical records and health information, whether our team is working on your behalf or your own team is using our systems directly. Clients can custom-select the services and systems that best suit their unique needs.
Our retrieval system is a sophisticated web application that provides unlimited online access to all of
We track, store, and manage detailed information about each provider (e.g., contact information, hours of operation, retrieval methods, and record location, type, and contact detail) to ensure efficient retrieval.
Authorized client users can access our systems to track progress, check records, and approve excess copy fees.
Not only are our systems transparent and easy to use, they’re also integrated with some of the leading software solutions you already use.
TrialWorks and Needles are two of the most trusted case management brands in the legal software industry. With a combined 55 years of operating history, these solutions have been developed by experienced legal and technology professionals who know your practice. Over 2,500 law firms rely on TrialWorks and Needles software to manage their cases, from intake to resolution.
To order medical records in TrialWorks or Needles, legal staff initiate a request, enter details such as the healthcare provider and date of treatment, and upload a scanned medical authorization form. The request is then automatically sent to Cotiviti, which retrieves, digitizes, and indexes the information. Legal staff can check the status of the request at any time or even cancel it directly in the software. In this manner, attorneys can submit high volumes of record requests with minimal effort, establishing billable and direct-bill expenses. In addition, having access to searchable records allows law firms to retrieve the medical information they need as quickly as possible.
iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industries. Through its SaaS-based new business acquisition platform, iPipeline accelerates and simplifies sales, compliance, operations, and support. Its innovative solutions enable automated processing for pre-sales, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, consumer delivery and self-service, and agency and firm management.
Through integrated applications, life insurance agents can select Cotiviti’s retrieval services from a drop-down menu, import client information directly from iPipeline, initiate APS requests, and receive status updates describing the progress of each request.
Are you a current Cotiviti Life and Legal client? Log into our medical record retrieval portal now to request records, track the retrieval process in real time, view notes recorded by our agents, and access digitized records.
Looking for more information, or interested in a demo? Our retrieval experts are one phone call or email away. Reach out, and we’ll ensure that your questions are answered.